Collection Professional Education
Learn the strategies that drive real results — without the outdated tactics.
Industry-tested education from 20+ years of proven commercial collections expertise.
A Better Way to Collect
The collections industry has a reputation problem — and it's well-deserved. Aggressive tactics, manipulation, and harassment don't just damage relationships. They're becoming less effective.
Authenticity
Build trust through genuine conversation, not intimidation tactics.
Psychology
Understand human behavior to drive better outcomes than scripts.
Results
Proven recovery rates that outperform traditional aggressive approaches.
What You'll Learn
Foundations
- •Understanding debtor psychology
- •Legal compliance (FDCPA, state laws)
- •Building rapport vs building pressure
- •When to escalate vs when to negotiate
Communication
- •Effective opening scripts (that don't feel scripted)
- •Active listening techniques
- •Objection handling frameworks
- •Email & written communication best practices
Negotiation
- •Payment plan structuring
- •Settlement strategies (when to discount)
- •Securing commitments that stick
- •Win-win vs win-lose approaches
Systems & Scale
- •CRM setup and workflow automation
- •Account prioritization frameworks
- •Metrics that matter (and ones that don't)
- •Team training and quality assurance
Why This Training Works
Real-World, Not Theoretical
Every framework, script, and strategy comes from 20+ years of actual commercial collections work — not academic theory.
Actionable, Not Abstract
You'll get specific scripts, templates, and tools you can use immediately. No vague "mindset" advice.
Ethical, Not Exploitative
Learn how to achieve higher recovery rates without resorting to harassment, manipulation, or reputation damage.
Community, Not Just Content
Join a network of ethical collection professionals who share strategies, support each other, and raise industry standards together.
Free Resources
Get a taste of what we teach. No credit card required.
Debtor Psychology Guide
Understand the 5 debtor archetypes and how to approach each one.
Opening Script Templates
10 proven openers that build rapport instead of resistance.
Compliance Checklist
Stay compliant with FDCPA and state regulations.
Ready to Transform Your Approach?
Join the waitlist for our inaugural training cohort.
Join the Waitlist →Limited to 50 students. Early-bird pricing available.